EMail: info@thehouseofrouse.co.uk
Phone: 07980 078415

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Email The House:
info@thehouseofrouse.co.uk
Phone The House:
07980 078415

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Terms & Conditions of Service

ADMINISTRATION & CANCELLATION CHARGES

DEPOSITS: 
A contracted booking is defined as: Agreement to these Terms & Conditions, via email or via acceptance and payment of initial invoice - with a deposit required for anything over £100 payable in advance - Deposits are non-refundable.
EVENTS: 
In the event of the client cancelling a contracted event booking, 100% of the agreed fee will remain payable.
VA SUPPORT: 
1)  In the event of a client cancelling a VA support contract where a block of hours has been purchased, then money is non-refundable but a credit note will be issued for unused hours.
2)  In the event of a client cancelling a VA support where THOR has been retained with a monthly fee, 30 days’ notice is required to cancel – if not given that notice period will be charged.
MENTORING: 
In the event of a client cancelling a mentoring contract where THOR has been retained with a monthly fee, 30 days’ notice is required to cancel – if not given that notice period will be charged.
CANCELLATION:
In the event of a client cancelling a session with less than 48 hours’ notice, The House of Rouse will do it's best to rebook those hours at a later point at a time that is convenient to both parties either in person or remotely if feasible.  The Client will be responsible for arranging access to any office or facilities required if they are not present.
WAITING TIME:
In the event that The House of Rouse arrives at any office/venue and is unable to have access at the agreed time then time spent waiting will be chargeable.
LACK OF ACCESS:
In the event that The House of Rouse is unable to access any office/venue/facilities necessary for work at all during the allotted time due to the client, then these hours will be billed as if worked.
CLIENT NON-ATTENDANCE:
In the event that The House of Rouse attends at the allotted time to meet and work with the client and the client does not attend and has given no notice then these hours will be billed as if worked.

 

CONFIDENTIALITY, INTELLECTUAL PROPERTY AND COPYRIGHT

OUR GUARANTEE:
Confidentiality of all client data, intellectual property and other privileged information is guaranteed by The House Of Rouse.
Confidentiality of the terms and conditions of all agreements is guaranteed by The House Of Rouse.
Confidentiality of the terms and conditions of all agreements is expected from The Client, their employees, their partners and their agents.
BREACH OF CONFIDENTIALITY:
In the event of a breach of confidentiality by the client, their employees, their partners and/or their agents, The House Of Rouse reserves the right to immediately and without notice withdraw any discounted fees and replace them will the full non-discounted fee.
CLIENT INTELLECTUAL PROPERTY:
Unless otherwise specifically agreed in writing, The Client will retain intellectual property and copyright of all materials they have produced to be used by T.H.O.R. as part of any agreement.
OUR INTELLECTUAL PROPERTY:
Unless otherwise specifically agreed in writing, T.H.O.R. will retain intellectual property and copyright of all materials produced by THOR to be used as part of any agreement.

 

DATA PROTECTION PRINCIPLES

DATA SECURITY & PROTECTION PRINCIPLES:
The House of Rouse will meet all Data Protection requirements required by law. 
1) Any data given to The House of Rouse in relation to a project or contract will be held securely and used to carry out the work required for the project or contract.
2) Unless otherwise instructed by the client, this data will be securely deleted at the successful completion of the project or contract.

 

INVOICING & PAYMENT TERMS

INVOICING: 
An itemised invoice will be sent electronically on an agreed schedule (normally monthly).
PAYMENT METHOD: 
Payment terms are strictly by Bank Transfer and within agreed terms of invoice unless specifically otherwise agreed.  If payment by cheque has been agreed then “a cleared funds by date” needs to be agreed.
ADDITIONAL HOURS: 
Any additional hours requested and worked must be paid for in the month that they are commissioned, unless specifically otherwise agreed, at which point a payment date needs to be agreed.
PAYMENT TERMS: 
Payments terms are strictly as above.  Any and all discounts offered are subject to the timely settlement of all invoices.
LATE PAYMENT: 
In the event of late payment, THOR reserves the right to:
LP1) Cease work.
LP2) Revise and reissue the invoice to include a £25 admin fee if this has not already been applied, balance to be paid within 7 days.
In the event of non-payment of this amended invoice, THOR reserves the right to:
LP3) Cease work (if we have not already done so).
LP4) Withdraw any discounted fees in force, therefore charging the full non-discounted fee.
LP5) Revise and reissue the invoice to reflect this amount, balance to be paid within 7 days of issue of this amended invoice.
LP6) In the event of non-payment of this amended invoice, THOR reserves the right to apply "failure to pay" conditions.
(Please note in the above points, LP = Late Payment and the number = the stage of the process)
SCHEDULED PAYMENTS: 
When scheduled payments have been agreed, they will be invoiced or paid via Standing Order by the client on the agreed basis (usually monthly). 
SP1) If a Standing Order is not set up as agreed, The House of Rouse reserves the right to charge a £25 admin fee.
SP2) In the event of late payment, the "late payment" & "failure to pay" conditions apply - the amount owing is immediately due + the £25 admin fee and a new invoice will be issued to this effect. 
SP3) If the amended payment (after the LP1-LP5 process) is not received either within 7 days or by the date when the next scheduled invoice is due to be issued (which ever is sooner), THOR regards that the client has cancelled the current contact through breach of payment terms.  
SP4) While the contract is null and void, any outstanding payments are still due. Any further work must be negotiated as a new contract with a deposit payable in advance of commencement of the new agreement.
(Please note in the above points, SP = Scheduled Payment and the number = the stage of the process)
FAILURE TO PAY: 
Failure to pay the amended invoice within 7 days, will incur a 10% late payment fee and THOR reserves the right to cease work (if we have not already done so) until resolved and send on to third party for collection.

Although most changes are likely to be minor, we may change our Terms & Conditions from time to time, and at our sole discretion. We will notify clients when making changes.